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Rating

The Rating question type in PollPe allows respondents to express opinions by selecting from a set of visual or numeric icons such as stars, emojis, or hearts. It's especially useful for gauging satisfaction or perceived value.

Builder View – Rating Field

Question Settings​

  • Required: Make the question mandatory.
  • Scale: Choose a scale (3, 4, 5, or 10 levels).
  • Icon Type: Use stars, emojis, hearts, or numbers.
  • CSAT Toggle: Enable to automatically set a 5-point emoji scale with feedback input.
  • Reverse Scale: Optional setting to reverse the icon values (useful in specific feedback scenarios).
  • Include Feedback: Optionally collect a written comment based on the rating selected.

When CSAT is enabled, users see emoji faces and a text feedback field for deeper insights.

Builder View – Rating with CSAT

Use Cases​

  • Measure customer satisfaction with emoji-based CSAT.
  • Get feedback on features or products using stars or numbers.
  • Use heart icons for emotional resonance surveys.

Note: CSAT stands for Customer Satisfaction Score and typically uses a 5-point emoji scale. For a loyalty metric like NPS, see the Net Promoter Score (NPS) question type instead.

Respondent Preview​

Respondents will see a row of stars, emojis, hearts, or numbers based on your settings.

User Preview – Rating Field

If CSAT is enabled:​

User Preview – Rating with CSAT

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