Importing Contacts from CSV

Bulk import your contacts into PollPe account by uploading a properly formatted CSV file and mapping your fields accurately.

How to Import Contacts

1. Go to the Audience section from your dashboard sidebar.
2. Click on Import Contacts.
3. Upload your CSV file by clicking Choose File or dragging it into the upload area.
4. Click Next to move to the field mapping step.

Mapping Fields

Once your file is uploaded:

• PollPe will automatically try to map columns from your CSV to available fields (e.g., firstName, email, etc.).
• You can manually adjust or clear mappings if needed.
• If the system finds a matching standard field (e.g., firstName, email), it will show as Automatically Mapped.

Note: Ensure Email Address is correctly mapped — it is mandatory for every contact.

Confirming Import Settings

After reviewing mappings:

• Give the import a Name (e.g., "Team One").
• Optionally, Add to Label to organize these contacts under a specific label.
• Choose what to do if a contact already exists:
  • Update Contact Information: Update the existing entry.
  • Ignore Import Information: Keep the existing contact unchanged.

Click Finish Import to complete.

After Import

• Imported contacts will appear in your Audience list.
• Each contact will show their Email Address, First Name, Last Name, and any other fields you mapped or created.

About Bounced Emails

• Red-colored emails in the list indicate bounced or invalid addresses.
• These are typically emails that do not exist or failed verification checks.
• It's recommended to clean up invalid contacts to maintain high delivery and engagement rates.