How Ontario Health achieved 100% CSAT survey link automation & integration using PollPe Surveys!

Ontario Health is the central government agency of the Canadian province of Ontario responsible for overseeing healthcare delivery. Established in 2019, it integrates services, improves quality, and manages province-wide healthcare performance.

Industry

Government Healthcare

Company Size

Enterprise

Use Case

Customer Feedback

The Challenge

Ontario Health required an automated CSAT survey solution integrated directly into the ticketing system.

Key challenges include

🔴 Automated survey link generation
🔴 Email delivery of CSAT surveys to users
🔴 Conditional logic based on responses
🔴 Problem management workflow for unresolved issues

The Solution

Using PollPe's Survey Platform, Ontario Health implemented an API-driven CSAT survey system tightly integrated with their ticketing system..

Key Aspects

Dynamic conditional logic
Unique survey URL generated via API per ticket
Integration inside tool using JSON payloads
Region-specific deployment in Canada for data residency
Email notification workflows (Pulse, DSAT, follow-ups)

The Result

1000+ daily automated CSAT links generated

100% survey automation achieved

92.4% completion rate

API-based unique survey URL per ticket

DSAT alerts with problem management workflows

Canada-region deployment for compliance

Enterprise branding and custom integrations