How Creambell was able to capture 1000+ Daily Profiles and gather insights using PollPe Surveys!

Creambell is an Indian ice cream company founded in 2003, renowned for its rich, creamy ice creams and milkshakes. It offers a diverse range of flavors and dairy products, serving customers in 19 states across India and beyond.

Industry

FMCG / Ice Cream & Dairy

Company Size

Enterprise

Use Case

Customer Feedback

The Challenge

Creambell had almost zero first-party customer data as most sales happened through ice cream carts without billing or digital tracking.

The Solution

Using PollPe's Survey Platform, Creambell deployed an NPS/CSAT QR-based survey system with rewards integration to capture customer data at the cart level.

Key Aspects

QR-based survey system deployed across carts
Reward coupons integrated to boost participation
Backend dashboard for Mobavenue and Creambell teams

The Result

1000+ Daily profiles captured

87% completion rate

“Scan for Magic” QR system deployed across carts

Smart survey flow including NPS, CSAT, preferences & photo questions

Rewards and coupons for participation

CRM-compatible data output

Shared dashboard access for Different Teams